Why Hasn't My Order Shipped?
Potentially Fraudulent Order
This case is extremely rare but happens from time to time. We use a payment processing service, ...
Orders Placed on Amazon
First and foremost, if you placed an order through Amazon we will not be shipping this order unle...
Items In Your Order Are Out Of Stock
When pre-order items are mixed with items that are in stock, our system defaults to holding the o...
What Is A Pre-Order?
It doesn’t happen often, but we can run out of products or we have a new product that we are rele...